Cancellation & Refund Policy

Cancellation & Modification

If you change your mind about your purchase, please submit your ticket via this form, provide your order number, and the modification you would like to apply. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 2 hours. After that time, the order is locked for processing and can no longer be canceled or edited.

Please be informed that:

• Personalized Orders are locked for processing right after the order is completed, so sometimes it is impossible to make adjustments. Please double-check all details before completing the order.
• For modification requests in the holiday season, orders may reach you a little longer than usual. However, it is rare because we always try to complete the changes immediately.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

Free Replacement or Refund

The package hasn’t had any movement for < 3 weeks or is past our ETA. If there is no problem with the shipping address, you will receive a FREE replacement in a timely manner.

We will take full responsibility within 45 days from order arrival, if the product(s):

• Have been crashed, damaged, or faulty
• Are not what you ordered or not as in your Order Confirmation email

You may choose to REPLACE the item or get a REFUND. Please keep calm and fill in this form to receive prompt support from our Customer Support Team.

Making customers return, not our products: We believe that REPLACEMENT or REFUND may help resolve your issue at best. Thus, we do not have policies for returning, and the original items can be kept at your own disposal.

Replacement with Small Fee

In some cases below, fortunately, replacement can be sent with just a small fee compared to the original price:

• You received the wrong item/design/size due to incorrectly customized input.
• Your shipping address was returned and destroyed due to incorrect address input.

If you have any questions, please don't hesitate to contact us here.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please submit an email via our contact us page. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.